In his article for InternetRetailing, ZoneFox CEO Dr. Jamie Graves, outlined the diversifying and unavoidable risk landscape retailers face.
Retailers often operate in a complex supply chain; a supply chain that can be climbed by an attacker, moving from the bottom of the food chain upwards throughout other connected businesses. Therefore, technology and education need to be in place with key suppliers, distributors and third parties just as stringently as within the owner’s own business. Hackers can exit a network within 15 hours, armed with prized data.
This worrying statistic demonstrates exactly why organizations must act fast to protect corporate Intellectual Property (IP) customer data and employees.
It’s no secret the retail industry has been hit hard from a cyber security perspective, with breach reports landing from the likes of Ticketmaster (a perfect example of a supply chain cyber attack) and Dixons Carphone to the big boys like Apple and Tesla. The sector now receives an unfortunate accolade, that with 13% of all attacks - is now the most threatened industry, and with the number of attacks in the last year up 30%, the issue shows no sign of slowing.
And if you needed any further convincing, just look at the Tesla data theft lawsuit, where an employee breaching security policies resulted in Elon Musk’s organization losing some potentially business-crippling IP.
Keeping ahead of the competition isn’t something which should impact an organization’s cyber security strategy, and delivering customer excellence should only be supported and enhanced by data security and monitoring solutions.
In essence, what any business needs is visibility throughout a network, allowing them to catalogue and analyze any anomalous behavior. This technology, known as user and entity behavior analytics (UEBA), tracks what users are doing and how data is moving, flagging if user or data behavior differs from what could be considered reasonable and safe. Whether authorized or not, employees can put data and systems at risk.
Training needs to be more than just PowerPoints – it should be interactive, incentivized and, most importantly, made applicable to the day-to-day lives of the team, whether they are on the shop floor or at head office.
Senior leadership must engage with cybersecurity as a topic. Those at the top of the business need not just to understand cyber security but also drive forward a culture of rigorousness and best practice. Only through this top-down approach will a shift in attitude towards staying safe through online channels to permeate.
At ZoneFox we work with retailers across the country to protect customer data as well as enable complaint procedures.
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